At Glow by HB, we are committed to providing 100% authentic skincare and beauty products. Due to the hygienic nature of cosmetics and skincare, please read our Refund & Return Policy carefully before placing your order.

1. Returns & Exchanges

We only accept returns or exchanges if:

* You received the wrong product.

* Your order arrived damaged or broken.

* A product is missing from your order.

To be eligible, you must contact us within 48 hours of receiving your order.

2. Proof Required

To process your request, please provide:

* Your order number.

* Clear photos of the product and packaging.

* A full unboxing video showing the sealed parcel being opened.

Claims for damaged or missing items cannot be processed without an unboxing video.

3. Refunds

Once your claim is approved and the returned product is inspected, we will:

* Issue a full refund, or

* Send a replacement product, depending on product availability and your preference.

Refunds are processed within 5–7 business days after approval.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

* Opened or used skincare or makeup products.

* Products with broken seals.

* Products damaged due to misuse or improper storage after delivery.

* Sale, promotional, or clearance items (unless received damaged or incorrect).

5. Change of Mind

We do not offer refunds or exchanges if you:

* Change your mind after placing an order.

* Ordered the wrong product.

* Ordered the wrong shade or variant.

Please review your order carefully before checkout.

6. Shipping Charges

Shipping charges are non-refundable unless the return is due to an error made by Glow by HB (such as sending the wrong item).

7. Order Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

8. Contact Us

If you need assistance regarding your order, please contact us through our official Instagram page or WhatsApp with your order number. Our team will be happy to assist you as quickly as possible.

Thank you for shopping with Glow by HB.